Refunds, plainly.
One payment of $29, no subscription. If you paid and the pass didn't reach you, you get your money back. Once it's active, it's yours to use, and it isn't refundable.
Last updated
Paid, but no pass?
Full refund if the pass never reached your account.
Charged twice?
We refund every duplicate charge in full.
After the pass is active
No refunds once the pass is working on your account.
How to ask
Email ask@pratiora.com with your receipt.
On this page
The short version
The Closure Pass is one payment of $29, not a subscription. Nothing renews and nothing is charged again by itself. You can try Pratiora with free questions before you pay, so you know what you are buying.
Because of that, refunds are for payment problems: you paid and didn't get what you paid for. Once the pass is active on your account, the purchase is complete and isn't refundable.
When you get a full refund
- The pass never arrived. Your payment went through, but the Closure Pass didn't show on your account, and we can't activate it for you.
- You were charged more than once. Any duplicate charge for the same pass is refunded in full.
- A fault on our side. A technical problem on our end stops the pass from working, and we can't fix it within 7 days of you telling us.
- A charge you didn't make. If someone used your card without permission, tell us and your bank.
When there is no refund
Once the Closure Pass is active on your account and working, it can't be refunded. That includes when:
- you changed your mind after paying;
- you didn't like an answer, or the truth was hard to hear;
- you stopped using Pratiora, or deleted your account yourself;
- you reached 100% clarity and the pass ended, because the job was done.
Pratiora gives honest answers, not comforting ones. Before you pay, the free questions show you exactly how it answers, so please use them first.
How to ask for a refund
Email ask@pratiora.com within 14 days of the payment, from the email on your account. Include the receipt our payment partner sent you, or the order number on it, and tell us what went wrong.
A person reads every message. We reply within 2 business days. If the pass simply didn't arrive, we first try to activate it; if we can't, we refund you.
How the money comes back
Payments are processed by our payment partner, which acts as the merchant of record. Approved refunds go back to the card or wallet you paid with, in full, including any tax charged. Most banks show it within 5 to 10 business days.
A refunded pass stops working. Your story and history stay until you delete them.
Your rights
This policy doesn't limit any rights you have under consumer law where you live. It is part of our Terms of service. How we handle your data, including payment records, is in our Privacy policy. What the pass includes is on the pricing section of the home page.